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Refund Policy

A legal disclaimer

Effective Date: August 5, 2026

At Bortoletto's LLC, we are committed to providing quality food and excellent customer service. Because our products are freshly prepared and perishable, all sales are generally considered final. However, we want every customer to have a positive experience.

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Order Cancellations

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Orders may be canceled only if food preparation has not yet begun. If you need to cancel an order, please contact us as soon as possible.

If your order has already entered the preparation process, we may be unable to cancel it or issue a refund.

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Refunds

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Refunds may be issued in the following situations:

  • You were charged incorrectly.

  • You received the wrong order due to our error.

  • Your order was incomplete due to our error.

  • The food was determined to be significantly unsatisfactory because of a preparation issue on our part.

  • We are unable to fulfill your order.

Depending on the situation, we may provide:

  • A full refund

  • A partial refund

  • Store credit

  • A replacement meal

Refunds are issued at the sole discretion of Bortoletto's LLC after reviewing the circumstances.

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Non-Refundable Situations

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Refunds generally will not be provided for:

  • Change of mind after the order has been prepared.

  • Failure to pick up an order at the scheduled time.

  • Incorrect information provided by the customer, including pickup details or contact information.

  • Food quality concerns that result from delays in pickup or improper handling after the order has been collected.

  • Minor variations in appearance or presentation that do not affect food quality or safety.

Refund Processing

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If a refund is approved, it will be credited to the original payment method whenever possible. Depending on your bank or payment provider, refunds may take 5–10 business days to appear on your account.

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Reporting an Issue

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If there is a problem with your order, please contact us as soon as possible after receiving your food. To help us resolve the issue quickly, please include:

  • Your name

  • Order number

  • Date and time of purchase

  • A description of the issue

  • Photos of the order, if applicable

Contact Us

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For questions regarding this Refund Policy or to request assistance with an order, please contact us:

Bortoletto's LLC
Website: https://bortolettosllc.com
Email: toby@bortolettosllc.com
Phone: 816-832-8093

We appreciate your business and will work to resolve legitimate concerns fairly and promptly.

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